FAQ

Frequently Asked Questions

I primarily operate across the Waikato and Auckland regions. If you’re unsure whether your location is covered, just get in touch.

The earlier, the better – especially for longer or multi-day trips. Same-day bookings may be available depending on my schedule.

I drive a late-model black Toyota Camry Hybrid; spacious, smooth, and exceptionally comfortable. It offers a quiet, professional ride with the discreet presence you’d expect from a premium service.

No, I only take one or two passengers at a time, and no one rides in the front. This ensures a comfortable and private experience.

Yes, I regularly provide discreet, professional driving for business clients. Whether it’s a quick meeting or a full-day trip, I can accommodate.

The Driver’s sedan offers generous boot space (over 530L, class-leading for sedans). However, for safety and comfort, we ask that you limit luggage to:

  • Up to 2 standard suitcases (max 23kg each)
  • Plus 2 small carry-on cases or soft bags

Heavier or oversized bags (23kg+) may not be safely accommodated. If in doubt, please check before booking. Always happy to help plan accordingly.

Luggage other than carry-on can not be stowed in the passenger cabin area.

Yes, I am able to assist you with your luggage. Naturally, I will remove your luggage from the boot and place it carefully on the footpath.  However, I am unable to leave the proximity of the vehicle, but if a trolley is available, I will load your luggage on it. If you need to fetch a trolley, I will happily stay with the vehicle and keep an eye on your bags until you return.

Absolutely, I offer reliable transport for medical visits, including wait-and-return if needed. Discretion and punctuality are guaranteed.

Yes, I provide child transport services with full police vetting and passenger licensing in place. I only work with a small number of families at any one time.

I accept bank transfers or Stripe. Monthly invoicing for regular clients can be arranged.

A 50% deposit is required at the time of booking to confirm your dates. The remaining 50% is due ten days before the hire. In the event the hire date is sooner than ten days payment in full is required at time of booking.

Bookings between 1 and 3 hours require payment in full to confirm booking.

All payments are non-refundable. Rescheduling can be discussed.

Yes, overnight and extended trips are available by arrangement. I’ll work with you to plan a schedule that fits your needs.

Just use the contact form or give me a call on 022 197 2292 to discuss your travel needs. I’ll confirm availability and provide a tailored quote.

Yes, I follow NZTA regulations for small passenger services, which include maximum driving hours and mandatory rest breaks. These rules ensure safety for both passengers and the driver.

I allow a 15-minute grace period – things happen, and there’s no penalty for being slightly delayed.

If the booking runs more than 30 minutes past the agreed time, it simply rolls into a new hourly charge.

If it is a fixed price service, e.g. Airport pick up/drop off, then there is no additional charge if the delay is outside your control.

No stopwatch, no awkward calculations, just a clear, fair approach that keeps things simple for both of us. We like simple.

  • No food, drink (except bottled water), smoking of cigarettes, vaping, or similar activities may be conducted in the vehicle.
  • New Zealand Law does not permit the consumption of alcohol in vehicles.

Thanks for your interest, but no, this service is privately owned and operated. I’m not hiring additional drivers.

Have more questions? Use the contact form or give me a call on 022 197 2292.